Sky go stopped working on Xbox series X

[Seanmac182]

I am also having this problem!

Sky go works on my mobile but now no longer works on the xbox series x

Please help

[Mrmassey09]

Contact sky.  Even though sky go was showing on my account on there side it wasn't so they had to activate it there end 

[kp81]

Ok so I took the advice on here to be able to access sky go on my xbox - I am a sky glass customer, Diamond VIP member of over 19yrs. Rang up to get sky go extra added and they refused. Said it would be 12 quid a month to add. I wasn't happy, so asked to be put through to cancellations. They said it was 12 quid also but they'd do me a deal for 6 quid!! The nerve!!!

So yeah, I am not very happy.

[pesda+cofi]

Hello all.  I have the same problem. I have sky go extra free as VIP customer and is reflected on latest bill (billed there as free). Is calling sky the only option for resolution or could a kind soul escalate for me here please? 🙂 Cheers. 

[caesarome]

@pesda+cofi 

As per the message you might need mukltiscreen ir the whole home sub depending on if you are a Sky Glass customer or not so to get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[pesda+cofi]

Thanks for your help @caesarome. I'm just an old fashioned Sky+hd subscriber, not q or glass with free sky go extra via platinum VIP.  Thanks again for your help. Hope someone else can assist further tomorrow 

[Tom-W19]

Thanks for escalating. We've sent an invite to @pesda+cofi.

[bw9fsvl]

I'm a sky+hd subscriber with diamond vip. My sky go has also stopped working on my Xbox

[Annie+UK]

---

@bw9fsvl wrote:

I'm a sky+hd subscriber with diamond vip. My sky go has also stopped working on my Xbox

---

I have escalated your post to the Community Messaging Team

Check out the link below that explains the process
Escalating a post to a Sky expert

Note: you have 48 hours to reply once you have the invite (if you don't reply in time your invite will be automatically closed). Once you have replied you might have a little wait for a team member to get back to you

[Lisa-P1987]

Thanks for escalating this. We’ve sent @bw9fsvl  an invite to chat.

[CBen23]

Hi, 

I'm a sky+hd subscriber with diamond vip (23 yr). My sky go has also stopped working on my Xbox.

thanks

[caesarome]

@CBen23 

When you say it has stopped working, what is happening ?

[Lisa-P1987]

Update - Spoken to @bw9fsvl, after checking their account we found they do not have the required subscription for games consoles. 

[blueisthecolour]

Sky Go has stopped working on my PS4 despite having SKy Multiscreen. Can someone look into this for me please?

[blueisthecolour]

This is the message I get when trying to sign in. Despite it working for me a few weeks ago. Please note - image taken from another user, but exact same message on my PS4