Sky go stopped working on Xbox series X

[caesarome]

@PollyBeach 
Give Sky a call instead so they can look into it for you.

150 is the free number to use from a Sky Mobile otherwise under  "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

[Linquist1]

@steven1981 We have had the exact same problem. 

[Jimbon]

I'm having the same issue

im a vip and was told that I still had access to sky go extra

but can't login on my series X

[caesarome]

@Jimbon 

Does Sky Go Extra show here (under the TV part):

https://www.sky.com/manage/bill/

[Jimbon]

No but it does show multi screen 

which I have recently cancelled 

however I was told I would still be able to veiw on Xbox series X with VIP

[caesarome]

You could get Sky Go Extra as a VIP reward in the past so not sure if that is still the case. And you also get it free via Multiscreen so I think the best thing here to do is to give Sky a call so they can look into the best way to get it added back to your account.

[Jimbon]

Thanks @caesarome @ I shall give them another call tomorrow

[Lisa-P1987]

Hi there JasSFC, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Kai40]

I've got the same issue - after the app has updated getting the same error message. I'm a VIP member with Sky Go. I spoke with Sky earlier who was good and helpful looking into it, but ultimately it ended with saying 'it's strange'  and it should be working. I've tried deleting and redownloading the app.

I would appreciate Sky looking into this and providing a solution/ answer asap.

[caesarome]

@Kai40 

You need Multiscreen or Sky Go Extra on your account to be able to use the app on your console so do you have either of these ?

[Kai40]

@caesarome Thank you for the quick reply. I don't have multiscreen or Sky Go extra - BUT I was told several years ago the Sky Go app would work fine on games consoles with my current account and products. I've been using the Sky Go app on xbox for at least 5 years with no problems.

If it's the case that we know need to upgrade to multiscreen or Sky Go extra - that's pretty shocking as there has been no correspondence at all to state this. It's like a broadband provider suddenly turning off your internet and demanding you pay more to get it back.

[caesarome]

What you were told was wrong although I can understand why you were told is as it has always been a requirement that you needed either of those to use the app on a console but due to an issue with it this was not enforced meaning as you were you could use it without either of those in place on your account. Now with this latest version this is now being enforced hence this big topic and many other posts on here about it.

[Kai40]

@caesarome ok I understand. But then isn't it right this should have been communicated to all Sky subscribers who use the app who don't have a multiscreen or Sky Go Extra? If I was told before ago a new update was coming out that would require an upgrade to keep using the same services - then at least I would have time to consider it. I've opted in to recieve communications and updates from Sky.

This now just seems like a odd and cheeky way to try and make a quick buck by exploiting the fact that more and more subscribers are using the app rather than the Sky box, and not a fair way to treat Sky Subscribers. The obvious loophole here is that Sky Go app is available still on PC/ Mac, so you can just use the app on there still play it through your tv.

Is the final answer for using the Sky Go app on Xbox or any other games console "you have to upgrade your subscription to Multiscreen/ Sky Go Extra/ Sky Glass whole home package"?

[Kai40]

@caesarome also just to add - under my account settings where I can manage all my devices the Sky Go app is on - it displays my Xbox console. This suggests to me the Xbox console is a device on which I can access Sky Go, rather than Sky Go extra

[caesarome]

You have never needed Sky Go Extra/Multiscreen to use the app on a PC, Tablet unless you wanted to download content otherwise your TV package covers the useage with these.

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@Kai40 wrote:

Is the final answer for using the Sky Go app on Xbox or any other games console "you have to upgrade your subscription to Multiscreen/ Sky Go Extra/ Sky Glass whole home package"?

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Yes that is correct so give Sky a call as they will look into the best way to get Sky Go Extra added to your account which should then allow you access to the app on your console.