Sky Go stopped working on my Xbox one.

[caesarome]

If you have Sky Go Extra then this shouldn't be happening but a new app was released recently so I will get you some help in getting this fixed.

So I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[lilley1970]

i believe i have sky go extra as i am a diamond vip and for some reason sky go has seemed to have disappeared

[caesarome]

You can check your billing page here if you have it:

https://www.sky.com/manage/bill/

So does it show there for you ?

[Lynne1812]

I'm having the same issue on an Xbox series X. I have been a customer for over 13 years and have used sky go on several devices over the years with no issues. Please escalate as I rely on this service a lot.

[caesarome]

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@Lynne1812 wrote:

Please escalate as I rely on this service a lot.

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@Lynne1812 

I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[lilley1970]

it does not seem to be on my bill as it should be free with my vip status ? as ive  been through alot of my previous bills and sky go extra was not on there but i have been able to use sky go without a problem until today

[steven1981]

Someone activated Sky Go Extra for me!! 

Issue is now fixed. 

Thank you very much 🙂👍🤟

[Georgina+40]

Same here, sky go isn't work on my xbox despite it working for years, any solution to this? 

[caesarome]

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@lilley1970 wrote:

it does not seem to be on my bill as it should be free with my vip status ? 

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@lilley1970 and @Georgina+40 

To get you some help with this I have escalated your posts to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[ARBrennan]

I also appear to have this issue but sky ho extra is listed on my bill, so It shouldn't be happening right?

[Minimoney]

Hi, 

I have tried logging into my sky app on the xbox today however I am getting a message saying I cannot use it on this device now. This has never been an issue before. Can this please be investigated?

[Annie+UK]

Do you have Sky Go Extra and Multiscreen?

[Minimoney]

Hi, I'm unsure. How can I check? At the same time, I'm not sure why it matters. It used to work and now doesn't?

[caesarome]

Your billing page here will show if you have either of these:

https://www.sky.com/manage/bill/

[caesarome]

@ARBrennan 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.