Sky go stopped working on Xbox series X

[Emmas+phone]

I'm having an issue, my sky app signed me out but now I've logged back in on my series X xbox but it's saying 

You can't use sky go on this device yet. You'll need Sky Q Multiscreen, Sky glass whole home or sky go extra but I have a subscription and it's worked for years but stopped today.

Please help. 

Thanks

[Annie+UK]

I have escalated your post to the Community Messaging Team

Check out the link below that explains the process
Escalating a post to a Sky expert

Note: you have 48 hours to reply once you have the invite

[steven1981]

I have the exact same issue, the Sky Go app updated, now I have been kicked out, and cant log back in. 

Tried uninstalling and reinstalling, but still not letting me back on. 

Please help Sky, the Sky Go update has a bug.

[Annie+UK]

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@steven1981 wrote:

I have the exact same issue, the Sky Go app updated, now I have been kicked out, and cant log back in. 

Tried uninstalling and reinstalling, but still not letting me back on. 

Please help Sky, the Sky Go update has a bug.

---

I got the Sky Go update on my console today and it is fine, the issue seems to be with peoples accounts and not the app

I have escalated your post to the Community Messaging Team

Check out the link below that explains the process
Escalating a post to a Sky expert

Note: you have 48 hours to reply once you have the invite

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to Emmas+phone.

[steven1981]

Hi, could you also please help me with this issue? 

I have same console and exact same issue as the original post, Sky Go is not working on my Xbox One X. 

My console updated the app, and after the update I can no longer log in and am getting same message as above post. 

This is an Xbox One X, and not an Xbox One series X, as this confuses some people. 

Regards Steve

[Annie+UK]

@steven1981 I have escalated your post to the Community Messaging Team

Check out the link below that explains the process
Escalating a post to a Sky expert

Note: you have 48 hours to reply once you have the invite

[Addie15]

HI there! We have sent an invite to steven1981.

[Georged152]

I have the exact same problem. Everything I've tried to resolve hasn't worked

[Georged152]

I have Xbox series x

[lettice]

@Georged152 

I've escalated this to Sky and they should be in touch with you soon about it.
Look out for a message from Sky on your email and Sky Community private messages.
Look out for the blue chat bubble within your Sky community.
More about an escalation here;
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Greenfingers001]

Thanks for escalating this. We’ve sent @george152 an invite to chat.

[Emmas+phone]

Hi guys, 

I was told my sky go extra would be added at no extra cost, the sky go app is still not working on my xbox, how do I get this working and has the service been added? I need this ASAP.

Thanks

[caesarome]

@Emmas+phone 

Was it the Messaging team on here that you spoke to about Sky Go Extra being added and if so was it a few days ago that they ttold you this ?

[Emmas+phone]

Yes, I validated my account and they said it could be added for free, said can take 24 hrs but still not working.