Sky go saying upgrade to watch shows

[JDtoby]

Hi I can watch a show on my sky box through catch up but when I try to watch it on sky go it says I need to update my subscription we have this channel in our package any ideas? I have tried other shows and they have worked. 

[JDtoby]

I have deleted and downloaded up 

[caesarome]

Are you a new customer to Sky or a returning one who has been away for a year or more ?

[JDtoby]

Neither have been with sky for awhile 

[caesarome]

To get you some help with this I have escalated your post to the Sky Messaging team who will hopefully be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to JDtoby.

[Traverselaine]

I am having the same issue, can someone help me please?

[caesarome]

@Traverselaine 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Lisa-P1987]

Thanks for escalating this. We’ve sent @Traverselaine  an invite to chat.

[Lisa-P1987]

Thanks for chatting to us @Traverselaine . Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks