Sky go saying I need to upgrade my tv package to watch all channels even though they are all on my p

[Scarrett92]

I can't use my sky go as it is telling me I need to upgrade my tv package, I've only been trying to watch channels on my package 

[caesarome]

Are you new to Sky or have you returned after being away for 18 months or more ?

[Scarrett92]

I am fairly new to sky only a few months 

[caesarome]

@Scarrett92 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours.
This isn't a live chat so replies are not instant.

[Lisa-P1987]

Thanks for escalating this. We’ve sent an invite to chat.