Sky go "sorry something went wrong your device needs to be authorised, please ensure it's connected

[Highrid]

This seems to be a not unusual problem, can't find a solution online.

Sky Go on iPhone 13 mini, uptodate IOS, phone for 18 months, no change of ISP etc - suddenly gives message:

"sorry something went wrong your device needs to be authorised, please ensure it's connected to the internet and try again "

tried all suggestions suggested on line to no avail.

works fine with iPad

[caesarome]

@Highrid 

To see if they can help you with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed.

This isn't a live chat so replies are not instant.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @Highrid.

[Highrid]

Just wasted half a day getting nowhere with the Sky help forum. Boils down to the fact that the Sky Go app developers are tardy in keeping up with iPhone IOS updates. The present iteration of the app is incompatible with the latest IOS.

Sky no doubt make billions from its customers, you would think they could at least keep up with the phone operating systems, there are only two after all !

[CliffP]

I have the same issue - I read your post regarding the IOS in compatibility comment - I am on IOS 18.0.1 - do I conclude that Sky Go doesn't work with this level?

[caesarome · Accepted solution]

@CliffP 

It should be fine on that,

If you are seeing the device needs to be authorised and you are running a VPN then it will need disabling before you can use Sky Go,

[CliffP]

Thank you, the issue for me was that my VPN was set to connect on demand so just kept reconnecting shortly after I thought I had turned it off. All works now.