Sky go on all devices not allowing me to play any subscribed channels

[Wade2]

Had Sky Q multi room installed with sky sports hd package.  All package working ok on Sky Q.  Sky Go  working before install.  Now Sky Q is  installed I cant watch any of my subscribed channels on Sky Go. 
Deleted  apps restarted all boxes and devices. All software on devices up to date.   Its clearly a piece of information that needs to be added at Sky end to enable viewing.  Have been awaiting fix for 2 days and counting.  Sky have stated that sky go is a free option so you dont get any fast resoultion to the problem or any compensation.  Come on Sky 🙏

[caesarome]

@Wade2 

What is happening when you try to use Sky Go and on what device is this happening on ?

[Wade2]

It says I need to go to my sky and subscribe.  I'm already subscribing 

[Wade2]

On apple devices, ipad and iphone.  All up to date software

[caesarome]

Give this a try:

https://www.sky.com/help/articles/sky-id-cant-access-all-my-services

[Wade2]

Accounts are linked

[caesarome]

@Wade2 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear tomorrow you will have 48 hours to respond or it will be automatically closed.
This isn't a live chat so replies are not instant.

[Lisa-P1987]

Thanks for escalating this. We’ve sent @Wade2  an invite to chat.