Sky Go App

[caesarome]

@JoK73 

So same question as above - what is happening ?

[TLB]

I have not had access to sky ho for over two weeks. I've uninstalled, reinstalled on both Xbox and phone. It says technical issues try again later.

i have spoken to sky and they say I have too many devices. I have not recently set it up anywhere new. I can't uninstall devices because of a technical issue. 
I'm at my wits end, can anyone help.

please 

[caesarome]

@TLB 

Has anything changed recently on your account like have you added or cancelled something ?

[TLB]

No nothing at all. I added sky sports about a month ago that's it.

[caesarome]

@TLB 

It probably is but have you tried linking your account as per this;

https://www.sky.com/help/articles/sky-id-cant-access-all-my-services

The to many devices answer given is nonsense as the system will remove the oldest unused device should that occur.

[TLB]

Yes I have, they changed my email whilst on the phone we went through it all together.

They are saying they can't delete any devices either. I'm not sure what I have left except to cancel sky, they can't seem to help.

pretty poor after 16 years.

[CJ74]

I've got the same issue.  I can login to the Sky Go app but can't play any content.  I can't remove any devices from my account.  Sky have tried removing devices and they can't do so either.

I've told Sky that multiple people seem to have this issue but I'm not getting anywhere.  It's been over a month now and I'm still trying to get it fixed.

[CJ74]

I have the same problem and done everything you have.  My devices on my account simply won't update.  I can't remove any and neither can Sky Technical Support.  It's been like this over a month now and despite repeated calls and emails they still haven't fixed it.

Seems like the issue is slowly but surely affecting more and more people.

[CJ74]

I've had this for over a month.  Although I can login to the Sky Go app, it won't let me watch any content, same error as the OP.  If I try to remove devices in my account, nothing happens, and if the Sky Technical Team try to remove devices they can't either.

I reported the issue to Sky in early October and they still haven't fixed it, despite repeated phone calls and emails.

I think everyone needs to report the issue just to raise awareness, although I will readily admit the actual "support" you get from Sky is absolutely appalling.  They haven't got a clue and don't seem all that bothered about it.

[TLB]

You would think they would have a team to deal with these issues, but nobody can help.

I was hoping someone had a clue what's going on and could help.

looks like we are out of luck.. sadly 

thanks for letting me know it's happening to others. 🙂

[GK23]

Very unhappy spoke to sky in about 11 different countries after being on the phone for nearly a hour still not fixed problem . 

sky go doesn't work on any of my devices (still being charged ) PlayStation or Mac or iPhone 

was told by sky on the phone to uninstall and re install app still not working . 

rather sky has people in uk call centres so I wouldn't of been passed through all the call centres ive had to speak to tonight what was a total waste of time.

can somone from sky uk help me and make my sky go work I want to make a complaint also as this is ongoing for 3-4 weeks now and you take money out of my bank for this service 

[caesarome]

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@GK23 wrote:

I want to make a complaint also as this is ongoing for 3-4 weeks now

---

Sorry @GK23 but you are not talking to Sky via here either as this is where customers help each other so I will post this link for you to file your complaint:

https://www.sky.com/help/complaints

[Will127]

Everything is up to date and I haven't changed anything it's very weird for evertlything on sky go and sky go extra to stop working 

[caesarome]

@Will127 

Have you contacted Sky via the app home or social media about this ?

[mdsj144]

I have still waiting to resolve to the problem what I have noticed I am unable to remove any devices linked to my account through the my sky app I have informed them about this waiting to hear back