Sky go not working on xbox after new update

[Muhammed123]

Hi, the sky go app on my xbox has stopped working after an update. It says "You can't use Sky go on this device yet. You'll need a Sky Q Multiscreen, Sky Glass Whole Home or Sky Go Extra Subscription to access Sky Go on this device." Is there anyway this can be fixed? Thanks.

[caesarome]

The message you are seeing is correct so do you have either of those ?

[Muhammed123]

I am still having the same issue.

X Box worked fine until the updat about 3 weeks ago. Now can't log back in. Keep getting message that need to have Sky Multi screen, Glass or Sky Go +. 

Other users have reported some issue and referred to Superuser. I would like the same if possible. If Sky has changed things to get people to pay for more services thrn I would rather they just be honest about it and I would then have to.look at things accordingly.

[caesarome]

@Muhammed123 

Do you have any of those on your account ?

[Muhammed123]

Hi Caesarome,

I don't have Sky Multiroom, Sky Glass or Sky Go plus and have never done so.

If Sky has changed things and one of the is now required to access my X box after the update on X box, then I will have to take one of the out. My X box worked fine before the update.

[Annie+UK]

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@Muhammed123 wrote:

Hi Caesarome,

I don't have Sky Multiroom, Sky Glass or Sky Go plus and have never done so.

If Sky has changed things and one of the is now required to access my X box after the update on X box, then I will have to take one of the out. My X box worked fine before the update.

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This thread explains things : https://helpforum.sky.com/t5/Sky-Go-Apps/Sky-go-stopped-working-on-Xbox-series-X/td-p/4277840/jump-t...

[caesarome]

@Muhammed123 

Call Sky and ask them to add Sky Go Extra for you.

[Muhammed123]

Hi Caesarome, 

Thanks for the reply.

Do you know how much extra I will need to pay for Sky Go Extra?

Many thanks

[Annie+UK]

Sky Go Extra is between £0 and £5 per month

[Muhammed123]

Thanks Annie+UK. That's really helpful to know.

Thanks to all the wonderful people on this forum for there help. Looks like the solution is for me to get Sky Go Extra.