Sky go not working on ps5, message appears saying I need correct subscription but I already have sky

[AmC213]

Sky go not working on ps5, message appears saying I need correct subscription but I already have sky

[AmC213]

Sky go not working on ps5, message appears saying I need correct subscription but I already have sky Go extra*

[caesarome]

@AmC213 

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Mr+Flibbles+86]

Thank you for escalating this. We have sent an invite to chat 

[Lisa-P1987]

Update – Thanks for chatting to us AmC213. Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks 🙂