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Discussion topic: Sky go not working on my Xbox, it was working fine a few weeks ago. I have sky glass full package

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This message was authored by miken82 This message was authored by: miken82

Sky go not working on my Xbox, it was working fine a few weeks ago. I have sky glass full package

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This message was authored by caesarome This message was authored by: caesarome

Re: Sky go not working on my Xbox, it was working fine a few weeks ago. I have sky glass full packag

Posted by a Superuser, not a Sky employee. Find out more

Do you have the Sky Glass Whole Home package as you need this to get access to Sky Go Extra which is what you need to access the app on a gaming console.

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miken82
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This message was authored by miken82 This message was authored by: miken82

Re: Sky go not working on my Xbox, it was working fine a few weeks ago. I have sky glass full packag

No but I've had sky glass for months and sky go was working less than 2 weeks ago 🤷🏻‍♂️

This message was authored by caesarome This message was authored by: caesarome

Re: Sky go not working on my Xbox, it was working fine a few weeks ago. I have sky glass full packag

Posted by a Superuser, not a Sky employee. Find out more

I don't know why it suddenly stopped working for you 2 weeks ago but you can see what the requirement is here:

 

https://www.sky.com/help/articles/what-is-sky-go-extra

 

You’ll need a Sky Multiscreen or Sky Glass/Sky Stream Whole Home subscription, or you can pay the monthly cost to use it (Sky+ and Sky Q customers only).

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