Sky go not working on my Xbox, it was working fine a few weeks ago. I have sky glass full package

[miken82]

 

[caesarome]

Do you have the Sky Glass Whole Home package as you need this to get access to Sky Go Extra which is what you need to access the app on a gaming console.

[miken82]

No but I've had sky glass for months and sky go was working less than 2 weeks ago 🤷🏻‍♂️

[caesarome]

I don't know why it suddenly stopped working for you 2 weeks ago but you can see what the requirement is here:

https://www.sky.com/help/articles/what-is-sky-go-extra

You’ll need a Sky Multiscreen or Sky Glass/Sky Stream Whole Home subscription, or you can pay the monthly cost to use it (Sky+ and Sky Q customers only).