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Discussion topic: Sky go not working on laptop

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This message was authored by: Anonymous

Message posted on ‎26 Feb 2023 04:57 PM

Sky go not working on laptop

Sky go won't work on laptop has error message code PFE 9500-IH

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This message was authored by: Anonymous

Message posted on ‎26 Feb 2023 04:58 PM

Re: Sky go not working on laptop

Anyone there?

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This message was authored by: caesarome

Message posted on ‎26 Feb 2023 05:00 PM

Re: Sky go not working on laptop

Posted by a Superuser, not a Sky employee. Find out more

This isn't a live chat to Sky as it is a community where customers help each other.

 

For this issue try connecting an external speaker to your PC or Mac that you are using. Or try reducing your sound settings from 24 bit 384 Khz to 16 bit 44.1 Khz within Windows sounds settings.

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This message was authored by: Geoff+Michell

Message posted on ‎04 Mar 2023 05:30 PM

Re: Sky go not working on laptop

when trying to get SkyGo on my laptop and watch a program I get error message PFE-9500-IH and it isn't a sound problem but the program not loading

 

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This message was authored by: caesarome

Message posted on ‎04 Mar 2023 05:32 PM

Re: Sky go not working on laptop

Posted by a Superuser, not a Sky employee. Find out more

The advice above applies to you because as far as we know 9500 is a sound issue even though it isn't loading.

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This message was authored by: Geoff+Michell

Message posted on ‎04 Mar 2023 05:34 PM

Re: Sky go not working on laptop

I am using it on mute as the program rugby on an Irish channel which has Irish commentry so no sound

 

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This message was authored by: EQ1

Message posted on ‎02 Dec 2023 03:59 PM

Re: Sky go not working on laptop

My Alienware laptop won't let me run anything less than 24bit, so I now can't get sky go to run

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