Sky go not working in Xbox series x

[Angeer68]

My sky go app has stopped working on my Xbox series x. I have multi screen and go extra. Any idea how to fix? Thanks

[caesarome]

Have you deleted the app then installed it again, if you have what is actually happening ?

[Angeer68]

Yea done that and when I try to watch anything it says I don't have the appropriate subscription but I do.

[caesarome]

@Angeer68 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can.
This isn't a live chat so replies are not instant.

[Tom-W19]

Thanks for escalating. We've sent an invite to @Angeer68.