Sky go isn't working on Xbox series x

[Skelt]

When trying to watch something on demand or live I get a black screen and doesn't load. I've tried deleting and reinstalling and this hasn't fixed it. I've used this for years without issue and pay for multi room. I've tested this on my Android sky go app and I'm getting the same issue. 

[Annie+UK]

As it's not restricted to one device that would point to your Internet connection

[Skelt]

There's nothing wrong with my internet connection all the other apps on my Xbox are working fine and  this issue has been going on for several days. 

[Annie+UK]

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@Skelt wrote:

There's nothing wrong with my internet connection all the other apps on my Xbox are working fine and  this issue has been going on for several days. 

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If you have a flat tire on a car, just because 3 of the tires are OK does not means you don't have a tire issue

[Skelt]

I'm currently responding to you on my phone (which sky go doesn't work on) and watching tv on my Xbox (which sky go also doesn't work on). With both being connected to their Internet by WiFi I think that means that my internet probably isn't the issue.

Instead of responding sarcastically again, can you escalate this to a sky employee that can actually help please? 

[Annie+UK]

My answer was not sarcastic, I was trying to impart the info in simplistic terms as I don't know your technical abilities, you are over simplifying the way the Internet works

Try using Sky Go on your mobiles data rather than your broadband

Edit: Did you clear the cache on your Xbox after removing the Sky Go App and before reinstalling?

Have you rebooted your router?

[Loudpack]

You most definitely were being sarcastic. And also, your point about the car tyres is ridiculous. If his other apps are working, then it's clearly not an internet issue.

If the issue only affects sky go, then it's most certainly the sky go app that is the problem.

As for your response saying that OP is simplifying the way the internet works, I would argue that you are using unfounded information to overcomplicate the situation.

I don't know, maybe these forums should be responded to by actual employees, as opposed to someone with autism pretending 

[Ryan7676]

Did you ever get this sorted? I'm having the same issue (Removed)

Moderator note: inappropriate language

[Stainer]

Same issue. Works on mobile I've uninstalled and reinstalled the app on Xbox. Sky go has been shocking on console for some time now. Just getting error message. " Sorry but there a problem playing the selected video, please try again."