Sky go has stopped working on my ipad. Works fine on android phone. Ive removed and reloaded the app

[Alantheyorkie]

The problem started when I was away from home. I tried it on the WiFi and bouncing off my phone 4G, but neither worked.

[caesarome]

Have you been abroad and what is happening when you go to use the Sky Go app ?

[Alantheyorkie]

We haven't been abroad, just away from home in Northumberland. The app opens fine. When I choose a channel to watch, it tries to open it, then tries again, going to the relevant page with the big arrow in the middle and I get the error message that something went wrong and the device needs to be authorised. On the ipad I have removed and reloaded the sky go app. I can access My Sky on the ipad, and the ipad is on the list of devices I can use, along with my android phone and my PC.

[caesarome · Accepted solution]

Are you using a VPN because if so it will need disabling before you can use the Sky Go app.

[Alantheyorkie]

That has worked. Thanks so much for your help. Such an easy solution in the end. I'm surprised that didn't come up as a suggestion on any searches I did.