sky go

[sweetheart4321]

well i could upgrade to winows 11,but i dont know whether that would make any diference to sky go,i might have the same problem with it.

[MarkGoldsmith]

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@sweetheart4321 wrote:

well i could upgrade to winows 11,but i dont know whether that would make any diference to sky go,i might have the same problem with it.

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Well you will have to upgrade to Windows 11 shortly anyway so it's worth doing to see if this fixes your issue with Sky Go.

[sweetheart4321]

point is when i phoned sky about this,this bloke said hang on a minute,i will help you solve this,so why did he transfer me to someone else to tell me they only deal with sky mobiles.

[sweetheart4321]

i uninstalled again and installed it ,made no diference i removed the files on sky go,and i read up somewhere about removing the cisgo,ive got no clue what that is,it dont matter now has soon has this contract with sky runs out il give them a months notice and finish with sky

[TimmyBGood]

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@sweetheart4321 wrote:

i read up somewhere about removing the cisgo,ive got no clue what that is

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That would be a reference to the Cisco 'Videoguard' digital rights management system built-in to Sky Go. The founders of Cisco Systems Inc basically invented modern computer networking.

The advice is usually this:

Uninstall the Sky Go app and then go to 'C:\Users\[your user name]\AppData\Roaming (ensure hidden files/folders are visible) and delete the following folders:

Sky

Sky Go

And, if it is present, delete the Cisco and/or Synamedia folder in \App\Data\LocalLow

Empty your recycle bin.

Reboot your PC and then download and install the Sky Go app again.

[sweetheart4321]

right ive been saying how my sky go isnt working on my desktop computer, it keeps crashing when i try to sign in on windows ten,ive just phoned sky again,this time they tried to help me,they told me to go into task manager which i did,but sky go wasnt in there for some reason,so ive still got the problem,now let me explain a bit more,when i try to open my sky go up,everything on my windows screen goes larger,and the arrow in sky go is alot larger than before when it was working ,

[samantha7777]

Ok this worked for me on windows 11,

Go to START bottom left hand corner, of desktop,

Then click on your pc name ,bottom left hand corner,

Then click on change account settings,

Then click on APPS ,

Then click on INSTALLED APPS,

FINDS THE SKY GO APP and click the 3 dots at the end of that line,

And then click on uninstall,

After that reinstall sky go.

This worked for me when it kept closing down the app when trying to update,

Hope it helps some users good luck.

[sweetheart4321]

I tried to do a system restore on my computer taking it back to another date hopefully when sky go was working,unfortunately it didnt go that far back,i know someone mentioned on here  to use windows 11,but i did read somewhere that someone had trouble with sky go on that has well,annd it does seem a number of people have sky go crashing on them sometimes.

[GD1]

@sweetheart4321  Have you tried the steps provided by @TimmyBGood  at all?

[sweetheart4321]

It dont matter now ,ive got in a right hump over it,i phoned sky today,i said thats it there not getting anymore money out of me,im not paying all that money for whats on in the daily listings,i cant get sky go on my windows ten,ive tried everything well i mean the cisgo i wouldnt even know where and where that is for a start

[GD1]

@sweetheart4321  If you're in a minimum term you can't and shouldn't stop payment simply due to a Sky Go issue as you are still receiving the service you pay for on your Sky TV boxes.

You can certainly expect all services with Sky to become restricted very quickly due to this.

[sweetheart4321]

All im getting for my money now is whats on in the daily listings,which isnt worth the money,im paying for if they cant help me sort out sky go .whats the point me having sky

[GD1]

@sweetheart4321  You've been provided details on how to resolve the issue in this thread, if you choose not to follow then that is your own doing.  You won't get your Sky Go issue resolved by ignoring any help posted.

[sweetheart4321]

yes but i dont understand all the details,remove all the files i tried that,then the cisgo which i dont even know what that is,and if i update my computer to windows 11,i read somewhere someone had a prblem with sky go on that,ive tried to explain when i try to sign in on sky go ,everything on the screen gets larger including the arrow on sky go,it didnt used to do that when it was working,then when i try to sign in my e-mail address and password it crashes

[sweetheart4321]

And also compatible switch on which ive tried,it says its compatible to windows 8 or windows xp,doesnt say nothing about windows 10