Sky go can’t view my recording from sky q box

[maxandrosie]

Got a new sky q box and since then unable to view recordings on my iPad via sky go. Unloaded and reloaded  app , reconnect sky q box , called sky and still no joy . All I keep getting is registering device please try again later . It's been 3 weeks and no fix , sky don't care 

[caesarome]

Do you still have multiscreen on your account ?

[maxandrosie]

Yes I have sky q and mini box . Always had a multiple subscription for 16 years . Only stopped working connecting to sky q box since new box was replaced 

[caesarome]

@maxandrosie 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear tomorrow you will have 48 hours to respond or it will be automatically closed.
This isn't a live chat so replies are not instant.

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to @maxandrosie to chat.

[Greenfingers001]

Update:

Spoke with @maxandrosie and resolved issue, thanks again for the escalation have a great evening 🙂