Sky go black screen but i have sound / plays the adverts not the programme

[Nigelhelpplease]

When using sky go on my laptop i get the home screen, I can search programmes and see them / everything saved to my sky box, start a programme and the screnn goes black, but there is sound.

[Greenfingers001]

Hi there, I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.  

Just look out for the blue bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147  

[Greenfingers001]

Update – We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks 🙂