Sky go app tells me I need to upgrade my subscription to watch sky sports, but I apay for sky sports

[Jenny+Laing]

How can I watch sky sports on the sky go app. It tells me I need to upgrade my subscription, but my subscription includes sky sports

[caesarome]

@Jenny+Laing 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Lisa-P1987]

Thanks for escalating this. We’ve sent @Jenny+Laing  an invite to chat.

[Mr+Flibbles+86]

We are still looking to help you Jenny+Laing. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks