Sky go app on Xbox still isn't working after having an up date in the app .

[Sky+go+user]

 

[Annie+UK]

Do you have one of the prerequisite subscriptions mentioned in that message?

[Sky+go+user]

Yes I'm a full sky member it works on my phone 

[Annie+UK]

Consoles require Sky Go Extra that other devices do not need

[Sky+go+user]

I've had sky go extra but it's saying I don't and no way of adding it again 

[Sky+go+user]

Every time I search sky go extra there isn't anything 

[Annie+UK]

Use the following link for contacting Sky: CONTACT

There is also Sky's How can we help? page
(make sure the correct country is selected at the bottom of the page)