Sky go Xbox series x not working

[Slartibartfars1]

Sky go on Xbox series x not working. Yes it was previously working and yes I have sky multi room etc and sky extra subscription and yes it works on every other device. And yes I have deleted app and reinstalled it and reset channel Nicole nothing works. Any other help would be greatly appreciated and no I don't use a von and rest router

[caesarome]

When you say it isn't working what is happening, do you see an error message ?

[Slartibartfars1]

It's say I don't have sky go extra or multi room even when I do

[caesarome]

@Slartibartfars1 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can.
This isn't a live chat so replies are not instant.

[Lisa-P1987]

vThanks for escalating this. We’ve sent @Slartibartfars1  an invite to chat.