Sky Sports News not working on mobile devices

[Routhy68]

I have the full Sky Sports package including Sky Sports HD and all channels are working fine on my Sky Q and mini but SSN does not work on ANY of my mobile devices IPad, Samsung Galaxy Tab and phone!, etc...!

I have all of the usual stuff like phone tech support, reboot, reinstall , updates , etc...still the same outcome...

Please upgrade your subscription!

Im at a loss...!

[caesarome]

@Routhy68 

Usually it is the other way around when people are having issues with the Sky Go app in that Sky News is the only one that works, you say it isn't working but what is actually happening ?

[Routhy68]

Hi 

Thanks for your reply.

As I said above, Sky Spirts News will not play on any of my SkyGo apps, on any of my devices!

All of the other Sky Spirts channels work fine and I have the full spirts package including Spirts HD.

When I click on SSN in the SkyGo app, it just doesn't play and comes up with upgrade your subscription error.
See the included screen grab!

Ive tried all the usual stuff...rebooting, upgrading, signing out and back in, etc...same result!

Tried ring Sky tech support...not got anywhere!

[caesarome]

Like you I am a Sky Sports customer and the channels works for me so it has to be an account issue so I would try social media for help:

https://helpforum.sky.com/t5/Online-Apps-Email/Want-to-private-message-Sky/ba-p/4895295