Sky ID viewing number expired

[Pinkstar68]

I'm trying to link my sky to mutv I have just bought a subscription through sky it is asking for my sky ID number , when I put it in it says my sky viewing card number has expired so I can't link it 

[caesarome]

@Pinkstar68 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Lisa-P1987]

Thanks for escalating this. We’ve sent @Pinkstar68  an invite to chat.

[Pinkstar68]

The chat bubble has disappeared now , I was on it but it kept saying I wasn't connected I was about to go through security and now I can't get back on 

[caesarome]

It should be at the bottom of the page as it was before so can you not see it ?

[Lisa-P1987]

Thanks for chatting to us @Pinkstar68 . Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks

[daboogeyman1]

hi i am having the same issue when trying to subscribe to mutv