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Discussion topic: Sky Go

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This message was authored by Bandit.1 This message was authored by: Bandit.1

Sky Go

My phone doesn't want to connect to the Q box. Tried all the solutions on the App but still doesn't work.

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Bandit.1
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This message was authored by Bandit.1 This message was authored by: Bandit.1 Answer

Re: Sky Go

I've sorted it by turning the vpn off on my Norton 360 App and it's working again. Thanks for all the help, much appreciated.  

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This message was authored by caesarome This message was authored by: caesarome

Re: Sky Go

Posted by a Superuser, not a Sky employee. Find out more

To save us suggesting something that you have already tried what have you done so far ?

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Bandit.1
Topic Author
This message was authored by Bandit.1 This message was authored by: Bandit.1

Re: Sky Go

Re booted the Sky Q box, the WiFi and my phone but still no good.

This message was authored by caesarome This message was authored by: caesarome

Re: Sky Go

Posted by a Superuser, not a Sky employee. Find out more

Do you have a multiscreen sub ?

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Bandit.1
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This message was authored by Bandit.1 This message was authored by: Bandit.1

Re: Sky Go

I do yes. The thing is, my wife's phone connects no bother. So makes me think it's my phone that's the problem, maybe settings, but I can't find a what setting.

This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Sky Go

Posted by a Superuser, not a Sky employee. Find out more

@Bandit.1 wrote:

So makes me think it's my phone that's the problem, maybe settings, but I can't find a what setting.


Do you have a VPN or similar security app installed?

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Bandit.1
Topic Author
This message was authored by Bandit.1 This message was authored by: Bandit.1

Re: Sky Go

I do have a vpn but it's not operational on my home WiFi.

This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Sky Go

Posted by a Superuser, not a Sky employee. Find out more

@Bandit.1 

 

Might be worth checking that: by default a VPN would prevent local network communication, and that messes up access to a local Q box.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Bandit.1
Topic Author
This message was authored by Bandit.1 This message was authored by: Bandit.1 Answer

Re: Sky Go

I've sorted it by turning the vpn off on my Norton 360 App and it's working again. Thanks for all the help, much appreciated.  

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