Sky Go

[Bandit.1]

My phone doesn't want to connect to the Q box. Tried all the solutions on the App but still doesn't work.

[caesarome]

To save us suggesting something that you have already tried what have you done so far ?

[Bandit.1]

Re booted the Sky Q box, the WiFi and my phone but still no good.

[caesarome]

Do you have a multiscreen sub ?

[Bandit.1]

I do yes. The thing is, my wife's phone connects no bother. So makes me think it's my phone that's the problem, maybe settings, but I can't find a what setting.

[TimmyBGood]

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@Bandit.1 wrote:

So makes me think it's my phone that's the problem, maybe settings, but I can't find a what setting.

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Do you have a VPN or similar security app installed?

[Bandit.1]

I do have a vpn but it's not operational on my home WiFi.

[TimmyBGood]

@Bandit.1 

Might be worth checking that: by default a VPN would prevent local network communication, and that messes up access to a local Q box.

[Bandit.1 · Accepted solution]

I've sorted it by turning the vpn off on my Norton 360 App and it's working again. Thanks for all the help, much appreciated.