Sky Go

[DaisyBoo2022]

Sky go says error message "You need an active internt connection" Which i have, I have removed and re downloaded and re logged in. I have no setting option on the app that say internet or anything. Please can you advise how i can watch Sky go.

[caesarome]

Try disabling the internet connection on your device, then rebooting it. Turn the internet connection back on then try using the Sky Go app again.

[DaisyBoo2022]

@caesarome Hiya, thanks seems to have worked for the moment.

I have turn the wifi off before but it didnt work.

[Benbella]

I keep getting an error message that I need an active internet connection on sky go. This is on an iPad 

I have deleted app and re downloaded and switched internet off and on. It then works but as soon as I logout and back in it brings up same error . Also when I launch this app it goes straight to the download page. All other devices working perfectly 

[go-between]

Like others in this thread I keep getting an error message that I need an active internet connection on sky go. This is on an iPad. There is one and all other media apps are working fine. 

Like others I have deleted app and re downloaded and switched internet off and on but it brings up same error on restart. I have also reset network settings as suggested. Also when I launch this app it goes straight to an information page and not the home page. All other devices working perfectly.

[go-between]

Hi just wondering if you found a solution to this?

[Benbella]

No same issue

[Acg45]

I've had the same issue but I just opened the app via the app store and it seemed to work fine. It might be worth a try? 

[Benbella]

Just seen this and it worked 😀

thank you so much

[Benbella]

Same problem again 

I guess it must be an old iPad that's doing it . No problem with any other devices 

[Jgreene]

Getting the very same issue.  Ipad less than one year old and on the current iOS etc.  Never had this issue before until recently.  I think there's a problem with the last app update.  Internet working perfectly fine on the iPad but Sky Go keeps saying the ipad needs to be connected to the internet.