05 Apr 2023 01:47 PM
We recently subscribed to Sky again (we previously cancelled after the price doubled but got another deal). When I try to watch something on Sky Go it says I don't have the subscription but I've had confirmation that we do have Sky Go. What am I doing wrong? Thanks.
05 Apr 2023 01:52 PM
Posted by a Superuser, not a Sky employee. Find out moreTo get you some help with this I have escalated your post to the Sky Messaging team who will hopefully be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.
This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.
05 Apr 2023 01:48 PM
Posted by a Superuser, not a Sky employee. Find out moreWhen you signed up again had you been away for 12 months or more ?
05 Apr 2023 01:50 PM
No. Only about two weeks cancelled. Sky contacted us and offered us a new deal to sign back up.
05 Apr 2023 01:52 PM
Posted by a Superuser, not a Sky employee. Find out moreTo get you some help with this I have escalated your post to the Sky Messaging team who will hopefully be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.
This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.
05 Apr 2023 01:53 PM
Thank you
08 Apr 2023 12:11 AM
No chat bubble showed up 😕
08 Apr 2023 05:51 AM
Posted by a Superuser, not a Sky employee. Find out moreI have alerted them again for you.
08 Apr 2023 08:29 AM
Posted by a Sky employeeThanks for escalating this. We’ve sent an invite to chat.
12 Apr 2023 12:54 PM
Posted by a Sky employeeHi Kerry1001
A private chat was started but there was no response within 48 hours so it has automatically closed.
If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.
24 Oct 2023 02:52 PM
I am having the exact same problem.
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