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Discussion topic: Sky Go won’t install MacBook Air 2025

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This message was authored by: Ship2025

Sky Go won’t install MacBook Air 2025

I have a MacBook Air 2020 using Apple M1 chip and OS sequoia 15.5.

I can download the SkyGo installer but when I go to install, it starts to but then stops right near the end of the blue progress bar.

Using the Terminal function on the Mac when it is installing it states the following:

"the install failed. Contact software manufacturer. An unexpected error occurred while moving files to the final destination."

I have read hundreds of previous forum entries. I have downloaded Rosetta and tried to install with and without it no joy.
I have been through these files and deleted any trace of the app and emptied the trash and restarted. 

~/Library/Preferences/

~/Library/Application Support

~/Library/Caches/

~/Library/Logs/

~/Library/LaunchAgents

~/Library/Cookies

~/Library/Group Containers

please can anyone offer any advice? Or Sky do you have any technical fixes?

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This message was authored by: caesarome

Re: Sky Go won’t install MacBook Air 2025

Posted by a Superuser, not a Sky employee. Find out more

@Ship2025 

Does this work for you:


https://helpforum.sky.com/t5/Sky-Go/Sky-Go-still-not-working-on-Macbook-Pro-with-Sequoia/m-p/4916701...

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This message was authored by: Ship2025

Re: Sky Go won’t install MacBook Air 2025

@caesarome @Thank you for the reply.

i have retried those steps but unfortunately still no joy. The error message I get is that an unexpected error occurs whilst moving files to the final destination

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