Sky Go telling me to upgrade my subscription - already subscribed!

[Gravers196]

All I'm trying to do is watch the football.  Have done so hundreds of times in the past.  I spend thousands on Sky Sports and it just keeps telling me to upgrade.  On My Sky - there's my full subscription!
SOOOO annoying!!!  And the chatbot absoutely sucks!  AND no customer support open! 😖

[caesarome]

If you can't get through to Sky all we can do as fellow customers on here is to alert their messaging team for you who in turn will get in contact but not until tomorrow morning so let us know if you would like them alerted ?

[Gravers196]

Yes please, if someone can call me that'd be great.  It's not that I can't get through, it's that there's nobody there to get through to!

[MarkGoldsmith]

They won't call you, the sky messaging team, as the name implies, will start a private messaging chat with you.

[caesarome]

@Gravers196 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear tomorrow you will have 48 hours to respond or it will be automatically closed.
This isn't a live chat so replies are not instant.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @Gravers196.

[Mr+Flibbles+86]

We are still looking to help you @Gravers196. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks