Sky Go shows message that I need to upgrade to watch Sky Sports but I already subscribe to Sky Sport

[adamcarley]

I subscribe to Sky Sports via Sky Stream and can watch it on my TV. However, I can't watch it on Sky Go. I get a message saying that I need to upgrade. When I hit the upgrade button, there is no option to upgrade. I assume that's because I already have the sports subscription. What's going on? 

[caesarome]

@adamcarley 

Can you watch other live channels via the app without being asked to upgrade ?

[Der123]

I have the exact same problem ran sky a week ago was told they would be back to me and no response. Can you please advise

[caesarome]

@Der123 

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@caesarome wrote:

Can you watch other live channels via the app without being asked to upgrade ?

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[adamcarley]

Subsequent to posting, this I realise that I actually can't watch any content via the app. This is a change from maybe 33 or four weeks ago when I was able to watch the Dune prophecy series and some other items. Weirdly the only thing I seem to be able to watch live is Sky News.