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Discussion topic: Sky Go saying I need to upgrade!

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Avatar for Chris773
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This message was authored by: Chris773

Message posted on ‎27 Mar 2026 06:46 PM

Sky Go saying I need to upgrade!

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I was connected to Sky yesterday and have the whole package. I have logged into Sky Go and every time I try to play something it says this. It's so frustrating. I have the package so why isn't it working. I have deleted and reinstalled the app, turned the iPad off and on and reset the internet. 

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Avatar for caesarome
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Superuser
This message was authored by: caesarome

Message posted on ‎27 Mar 2026 07:36 PM

Re: Sky Go saying I need to upgrade!

Posted by a Superuser, not a Sky employee. Find out more

@Chris773 
Have you tried this:

 

https://www.sky.com/help/articles/sky-id-cant-access-all-my-services

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