Sky Go on Xbox series s not working

[adman+r]

 

I have sky go in my caravan being streamed via EE on my Xbox series s. There is constant buffering with the app dropping. Why won't it work consistently and allow me to watch the content I am paying for?

Yes I'm in a caravan but I have a 5G router, with an outside aerial and consistently achieve well over 150mbps download.

This particular time I took a photo of my screen and carried out a speed check at the same time. The Xbox is about 10ft from my router. Speed tests via the Xbox are consistently over 150mbps as well. Is it the poor latency?  

so frustrating.

[Addie15]

Hi there, @adman+r. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.