Sky Go on Mac not working for months - I've done everything everyone on here has already suggested

[Marek222]

Like everyone else, Sky Go hasn't worked since the summer It just logs me in and spins the circle. I can see the sidebar menu but nothing on the main screen. Ive read every post on here about the problem and uninstalled etc etc etc.

Have Sky--or anyone of you--figured this out yet?

[caesarome]

@Marek222 

You say you have done everything but does that include this:

https://helpforum.sky.com/t5/Sky-Go/unable-to-download-Sky-Go-app-to-new-MacBook-Pro/m-p/4691789/hig...

[Marek222]

It does include that, yes!

[caesarome]

All you can do is to emai tje apps team about this - apps@sky.uk

[Marek222]

Yes, I did this and all I got was an automated response saying thank you for my feedback :?

[Marek222]

Update to say that the only advice I have recieved from the Sky Help Centre is:

"you may check to see if the email ID you are using to log in, is the right ID registered on your Sky Account."

That's it. That's all.

[Annie+UK]

How to make a complaint to sky: Sky Customer Complaints Code of Practice

Sky Customer Complaints Form

[Marek222]

Thanks @Annie+UK 

I wish I could get the solution rather than an apology though!

[Marek222]

I don't know if the Sky hel;p centre, or anyone from Sky reads these messageboards, but it's taken another 48 hours for you just to suggest that I uninstall the app and then install it again. If you do read this, please can someone help in a way that is actually helpful.