Sky Go on Mac Catalina freezes on Start up

[KevBarker]

Sky Go used to work perfectly on my Mac running Catalina but late last year stopped working. I have uninstalled and re-installed multiple times but end up with the same effect in that the App starts, checks for updates then freezes on the blue screen with the white play triangle.

It would seem that many people have this same issue with various version of OSX but none with any resolution. Sky Go works fine on my iPhone X and my son's games console.

Any positive help would be appreciated.

[digglerthelegend]

Someone else suggested this:

1. Delete Sky Go app from applications folder AND trash.

2. Open Finder then Go from top menu bar

3. Copy and paste one of these libraries and carefully seach for any Sky Go files or folders and delete them (then delete trash) :

~/Library/Preferences/

~/Library/Application Support

~/Library/Caches/

~/Library/Logs/

~/Library/LaunchAgents

~/Library/Cookies

~/Library/Group Containers

4. Then repeat with the next library and so on until all are searched.

5. Delete Trash.

6. Reinstall Sky Go for Mac from sky.com

7. Launch app

8. Sign in

9. Bingo!

This has worked for quite a few of us with MacOS

[KevBarker]

Thanks @digglerthelegend . I tried all that twice, the second time restarting before installing Sky Go and neither have made any difference. The App starts, checks for updates then sits there doggedly refusing to move off the Blue start screen.

I have noticed that the Sky Go app installs under Applications in my User profile rather than in the general system Applications folder. Could this be part of the problem? Can't see why it should!

Many thanks,

[Mattia]

Same here with Ventura in June 2024.

When installed, it goes under Applications folder under my user profile instead of the standard folder.

Trying to run it starts jumping in the dock and then nothing happens.

Going through the described procedure a couple of times did not solve the issue.

Any Sky Go related file is present the mentioned folders.

Thanks for helping