Sky Go on Mac Book Air (or not!!!!)

[Disappointed07]

About a week ago Sky Go started saying "downloading update", and then just hangs, since when I have not been able to watch my extremely expensive subscription on my laptop.

It does still work on my iPhone and iPad. 

[Addie15]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Disappointed07]

Thank you for offering to help. I'm afraid I don't know the rute to accessing the chat you are offering. Can you help me there please? 

[caesarome]

@Disappointed07 

If a chat invite has been sent then you should see it at the bottom of this page so select it and type in it, it isn't a live chat so replies may not be instant.

If you do not see it then post back here to let us know.

[Disappointed07]

I can't see an invitation to chat.