Sky Go on Ipad - tv guide “cannot be displayed because channels are currently unavailable”

[rheron]

Sky Go will not display the TV Guide - all I get is a message saying "TV Guide cannot be displayed because channels are currently unavailable. Please try again later"

[caesarome]

Does it kick back into life if you reboot your iPad.

[rheron]

Thanks - I have tried an ipad full reboot, but it makes no difference.

What I have found does make a diffference is if I use a VPN to access the internet.

If I use a VPN, I can see the TV Guide, but when I select Recordings I get a “Sky Box not found” message.

If I don’t use a VPN, I have my original problem that I cannot see the TV Guide - but I can see recorded programmes when I select “Recordings”

Very odd!!

[caesarome]

Have you tried a reboot of your broadband router ?

[rheron]

Thanks again for your interest. Rebooting the router did not make any difference.

The issue is the same on both my ipads and also my iphone. 

But if I connect any of these via 4g, I get the same symptoms as when I go through a VPN service - TV guide is available but Recordings are not.

[rheron]

Since my last post I deleted the SkyGo app and all its data [setting/general/SkyGo/delete app and all related data] - and reinstalled the app. When I reinstalled the app I got a screen telling me that Sky Go would like to connect to devices on my local network (so that I can watch and download recordings). If I select ‘Don’t Allow’ TV Guide works fine (but there is of course no menu option  to access recordings). If I select ‘OK’, I get a screen telling me that a Sky Q box has been found, and showing a new ‘Recordings’ menu option at the end of the row at the bottom of the screen. But any time after that, if I select TV Guide, I get a screen saying ‘TV Guide could not be displayed because channels are currently unavailable’ and can never access TV Guide thereafter. So the problem seems to arise only if one chooses - when installing the app - to allow access to recordings.

[rheron]

Sorry - missed a step out of the delete app process - should be:

settings/general/ipad storage/SkyGo/delete app and all related data

[rheron]

....and you can turn access to devices on theblocal network on and off on the iPad through Settings/Sky Go.....

This seems to be only (very clunky) fix currently available.

[PennyMB]

I had the same issue, when you open settings wheel in sky go app on of the on off options at the top is 'connect to sky Q box' turn this off programmes reappear instantly 

[Jill18]

I have the opposite problem. If I don't use vpn I can see guide if I do then the guide is unavailable! All very odd. It's only just started doing this and even then not all the time. Sometimes I can view guide with vpn on!,