Sky Go not working on Apple TV

[Rahova]

I downloaded Sky Go on my Apple TV 4K and when I try to sign in, I enter the verification characters for the captcha, however, it doesn't log me in and takes me back to the captcha screen with a new set of captcha characters shown.  Does anyone know what is causing this and how to fix it?

[caesarome]

Are you entering the captcha characters correctly ?

[Rahova]

Yes 

[caesarome]

@Rahova 

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to 24 hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Rahova]

Thanks. I will wait for them to contact me 

[Lisa-P1987]

Thank you for escalating this. We have sent Rahova an invite to chat 🙂 

[KevNewMedia]

Hi @Rahova 

Can I ask if you are still experiencing this issue?

[Rahova]

Yeah 

[KevNewMedia]

Thanks for confirming @Rahova 

I've escalated your post to our Community Messaging team and they will be in touch over the next 48 hours. Just check back here every now and again. You're looking for the chat bubble in the bottom corner of the thread.

For more information on how the service works, click here https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

EDIT: Can you let me know if you manage to resolve the issue?

[Addie15]

Hi there, thank you for escalating this. We have sent an invite to Rahova.

[Lisa-P1987]

Update – Thanks for chatting to us again Rahova. Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks 🙂 

[Rahova]

It's still not working so I still need help 

[David+W+Herts]

I'm having exactly the same problem was anyone able to resolve it?

[caesarome]

What same problem are you having @David+W+Herts ?

[Rahova]

Is there still no update on this? I reported this 2 months ago . Why is it taking so long to resolve this ? I'm getting very annoyed and frustrated.