Sky Go not opening on Android (Error 20190000)

[SharkeyNZ]

Hi Caesarome - the solution references joining the Sky beta program, but that is not an option available to me either on my mobile or logining in to the play store via  a PC.  Where is that option?

[a1f5w6u8]

One of the Members on the Samsung Community has found a sort of  work around on an S22.

If you install the app widget and add it to the home screen...... then start the app to the error message Screen then ..... Double click the widget and it takes you onto the app circumventing the error message screen,

I do not have any issue on an S21 Ultra though.

[Micknick25]

A new issue - the error seemed to be resolved but now i am asked to enter my sky pin number but i get a message stating the pin is incorrect - I know for a fact it is not incorrect as i have just checked it on main sky box.

What do i need to do now? six weeks and still not available on my device

[KevNewMedia]

Hi @Micknick25 

Welcome to the community.

Your Sky Go PIN is different to your Sky  box. You can find the information and set it here 👍

[BJD1]

• I have a Samsung s21 ultra. Ive just updated the app as suggested. And joined beta. But no joy getting into sky go as yet

[KevNewMedia]

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@BJD1 wrote:

• I have a Samsung s21 ultra. Ive just updated the app as suggested. And joined beta. But no joy getting into sky go as yet

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Welcome to the Community @BJD1 

Joining the beta isn't instant - after joining did you get an update to the app?  If not, check back and see if it's showing. You want to be running version 22.10.1 - the steps/info is here 😀

[jsrodrigues]

Still seeing the same error message.

Phone: OnePlus 9

Model: LE2111

Build number: LE2111_11_C.66

Andriod Version: 12 (updated 5th October 2022)

Sky Go Version: 22.9.1

Hope to get some help, thanks

[caesarome]

Did you install the beta version @jsrodrigues ?

[BJD1]

@KevNewMedia  it has worked. In today. Thanks!

[will6171]

samsung s20 plus still having the same issues check all my settings unistalled and re installed the app and still the same very annoying any solution yet ??

[KevNewMedia]

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@will6171 wrote:

samsung s20 plus still having the same issues check all my settings unistalled and re installed the app and still the same very annoying any solution yet ??

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Hi @will6171 

Welcome to the Community.

If you have a look at the solution you'll find that if you join the Sky Go Beta in Google Play and update the app, the issue may be resolved for you.  It can take a couple of hours for the update to show in Google Play once you've joined the beta.  If you don't see the option to join the beta, make sure that all of your updates are complete in Google Play 

[Mrs+Rabbits]

Hi

Hopefully you can help, Ive jumped through so many hoops to no avail when it has worked perfectly previously.

Thanks Andrew & Louise

Samsung S20 Ultra - 128 - Sky Network

One UI Version - 4.1       Andriod Version - 12      Google Play update - 1st October 22      Basband Version - G988BXXUFFV7     

Version 22.9.1

[caesarome]

@Mrs+Rabbits 

What you need to do is join and then install the beta version as per this post:

https://helpforum.sky.com/t5/Sky-Go-Apps/Sky-Go-not-opening-on-Android-Error-20190000/m-p/4133133#M1...

[Kev+Ashton]

Hi,

wondering if anyone has any advice for this issue please. 

I'm trying to connect to SkyGo using an Oppo Pad Air (Android version 12.1) I was having connection issues so enrolled into the BETA program, now I can get into the app but every channel I try and watch returns the below: 

'There has been a problem connecting to the sky go network. Please try again later. If you keep seeing this error please contact customer services. Error code 0-01'. 

I was able to login fine but strangely if I go to manage devices, there's none there. This differs from when I check in mysky app and has 4 listed devices for sky go but not the Oppo. Is this because it's a BETA version? 

Anyway, any help would be greatly appreciated.

Thank you 

[caesarome]

Are you logged in with the correct Sky ID @Kev+Ashton as I think 0-01 is a wrong subscription error so this might be you are either trying to view something that isn't part of your package or that you are signed in with the wrong ID.