It's saying there is a problem starting the app. Error [-20190000] please restart the app and tr

[caesarome]

Try rebooting your phone and then try again with Sky Go.

[Rower1]

Error(-20190000) on Samsung tablet. Uninstalled and reinstalled.  Reset router. Restarted  sky box. Still the same! Any fix for this?

[Addie15]

Hi there, I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.  

Just look out for the blue bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[KevNewMedia]

Hi Guys

Have a look at this article - it may help 👍

[Zishan187]

Tired what you said but still getting the same error unfortunately 

[Gazb123]

I have same fault as everyone else.

Joined sky last week.

Sky app is fine,  sky go displaying same fault code as everyone else.   I have  a samsung s22

[Lisa-P1987]

Update – Thanks for chatting to us Rower1. Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks 🙂

[Anick]

I have had no joy since posting the original question. 

Would it be possible for me to have it escalated to a Sky Expert, please?

[caesarome]

@Anick 

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to 24 hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Lisa-P1987]

Thank you for escalating this. We have sent Anick an invite to chat 🙂 

[Scki]

When I download sky go on my android tablet or phone when I try to open it I get error code [-20190000] nothing I've seen anywhere on these sky sites seem to recognise it. I have uninstall it and tried again but no luck. Can anybody help

[caesarome]

@Scki 

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to 24 hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[MarMax]

Hi,

The Sky go app is no longer working on my android tablet. Getting the same error code as everyone else [2019...]. Have searched everywhere for a solution, uninstalled, restarted etc. Very frustrating. Please escalate to an expert. Thanks.

[GavL1]

Same issue here. Please help.

[Fatscat]

I cannot access Sky go app without wifi. If i try I get error message saying "There was a problem starting the app, error 2019 0000. I have unistalled and reinstalled app but it still does it. Any ideas?