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Discussion topic: Sky Go - missing sports channels

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Kelsingra
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Re: Sky Go - missing sports channels

‎17 Apr 2024 03:36 PM - last edited: ‎18 Apr 2024 11:52 AM

Posted by a Sky employee

Hey all,

 

I have great news, the support team just confirmed that the problem has been resolved now and the sports channels are back to normal 😊

 

Thank you everyone for your patience and understanding! 

 

**Update:

I am locking this thread down as the problem has been resolved.

If you still experience problems with the Sky Go up, please follow the normal troubleshooting steps.

Fanni

Community Moderator

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G+Comer
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Re: Sky Go - missing sports channels

‎17 Apr 2024 04:17 PM

No it has not gone back.  More difficult on Sky Go app

 

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G+Comer
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Re: Sky Go - missing sports channels

‎17 Apr 2024 04:18 PM

It is not back on Sky Stream

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SKY1992bf
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Re: Sky Go - missing sports channels

‎17 Apr 2024 04:19 PM

Posted by a Superuser, not a Sky employee. Find out more

@G+Comer  It's fixed for me , close the app down and restart it and it should hopefully show them 


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
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SKY1992bf
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Re: Sky Go - missing sports channels

‎17 Apr 2024 04:21 PM

Posted by a Superuser, not a Sky employee. Find out more

@G+Comer  Try restarting the stream device 


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others

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caesarome
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Re: Sky Go - missing sports channels

‎17 Apr 2024 04:36 PM

Posted by a Superuser, not a Sky employee. Find out more
@G+Comer wrote:

No it has not gone back.  More difficult on Sky Go app

 

It is back for me @G+Comer , what I did was press the home button then the TV Guide button again so the guide reloaded.

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HenryBoy1
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Re: Sky Go - missing sports channels

‎17 Apr 2024 05:21 PM

Hello - I can't seem to access any of the other tennis channel matches except for the main one which is now back on the list under the sports section. Any ideas? There is a technical issue for all other matches that I try to access.

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HenryBoy1
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Re: Sky Go - missing sports channels

‎17 Apr 2024 05:31 PM

It's working now!

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Kelsingra
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Re: Sky Go - missing sports channels

‎18 Apr 2024 11:52 AM

Posted by a Sky employee

Hey all,


I am locking this thread down as the problem has been resolved.



If you still experience problems with the Sky Go up, please follow the normal troubleshooting steps.



Thank you for your understanding and for getting involved in our Sky Community. 🙂

Fanni

Community Moderator

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