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This discussion topic is read only This discussion topic has been answered Discussion topic: Sky Go - missing sports channels

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Message posted on ‎16 Apr 2024 04:25 PM - last edited: ‎17 Apr 2024 11:59 AM

Re: sky sports menu is missing several channels on Sky go. OK on \TV

Posted by a Sky employee

Hey all,

 

Thank you letting us know about the missing sport channels on Sky Go! We have escalated the problem to the right team, and will let you know as soon as we have more updates about it. 

 

I do apologies for the inconvenience that this causes for all the sports fans, we will try to fix it asap and keep you updated!

 

I will mark this post as "Answer" only temporarily, and will keep changing it to the newest updates, so everyone can find it easily.

 

Thank you again, for telling us about the issue!

 

**Update: Our specialist team is working on the problem. In the meantime you should be able to access the channels on both Sky Go and Glass/Stream by using All Channels.

Fanni

Community Moderator

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Message posted on ‎16 Apr 2024 05:14 PM

Re: sky sports menu is missing several channels on Sky go. OK on \TV

Hi I have also lost various sky sports channels on sky stream not just sky go.

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Message posted on ‎16 Apr 2024 05:16 PM

Re: Sky Go - missing sports channels

Posted by a Superuser, not a Sky employee. Find out more

@Rachw1  Try restarting the stream device if you haven't already done so 


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees (aka community team) are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
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Message posted on ‎16 Apr 2024 05:34 PM

Re: Sky Go - missing sports channels

Already done. I can still watch the channels but they're not on the TV guide. 

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Message posted on ‎16 Apr 2024 06:04 PM

Re: Sky Go - missing sports channels

Posted by a Superuser, not a Sky employee. Find out more

If you are using a mobile or a tablet then try installing the Sky Sports app as the Tennis channels appears via here for me.

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Message posted on ‎16 Apr 2024 06:50 PM

Hello I’ve lost so many sports channels on my sky stream and sky go

Hello I have lost most of my sports channels on sky stream and sky go. Is anyone else suffering with this problem please thanks 

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Message posted on ‎16 Apr 2024 06:52 PM

Missing sports channels

I'm missing most of my sports channels on sky stream and on sky go. Anyone can help please 

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Message posted on ‎16 Apr 2024 07:48 PM

Re: Missing sports channels

Posted by a Superuser, not a Sky employee. Find out more

@Jacob21  See the post marked as the answer Here for the latest information 


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees (aka community team) are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others

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This message was authored by: SKY1992bf

Message posted on ‎16 Apr 2024 08:49 PM

Re: Sky Go - missing sports channels

Posted by a Superuser, not a Sky employee. Find out more

I've discovered that all the sports channels are listed correctly when all channels are listed it's only when you select sports only where they are missing 

 

cc @Kelsingra 


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees (aka community team) are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others

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Message posted on ‎16 Apr 2024 09:47 PM

Re: Sky Go - missing sports channels

Posted by a Superuser, not a Sky employee. Find out more

It is also there if you select HD.

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Message posted on ‎17 Apr 2024 09:15 AM

Re: Sky Go - missing sports channels

The tennis channel is still missing on Sky Go 17 April

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Message posted on ‎17 Apr 2024 10:21 AM

Re: Sky Go - missing sports channels

Posted by a Superuser, not a Sky employee. Find out more

@Rachel+Eng 

Have you seen the post above and selected All at the top of the TV Guide and you might then find it.

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Message posted on ‎17 Apr 2024 12:10 PM

Re: Sky Go - missing sports channels

Posted by a Sky employee

Hey all,

 

Thank you for your patience!

 

Our specialist team is still working on the issue. I just wanted to give you some updates that in the meantime you should be able to access the channels on both Sky Go and Glass/Stream by using All Channels.

Fanni

Community Moderator

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Message posted on ‎17 Apr 2024 01:23 PM

Re: sky sports menu is missing several channels on Sky go. OK on \TV

This is still not working on Sky Go. Having to resort to try and watch on Sky Sports App on phone.  Any idea of when an update is expected?

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Message posted on ‎17 Apr 2024 01:27 PM

Re: sky sports menu is missing several channels on Sky go. OK on \TV

Posted by a Superuser, not a Sky employee. Find out more

@1960GW 

Did try what has been posted above and changed sports at the top of the guide to All ?

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