38

Discussion topic: Sky Go - missing sports channels

Reply
Locked

This discussion has been locked

Sorry, you can't reply to this discussion as it's been locked by our Community Managers.

Reply
This message was authored by Kelsingra This message was authored by: Kelsingra

Re: sky sports menu is missing several channels on Sky go. OK on \TV

Posted by a Sky employee

Hey all,

 

Thank you letting us know about the missing sport channels on Sky Go! We have escalated the problem to the right team, and will let you know as soon as we have more updates about it. 

 

I do apologies for the inconvenience that this causes for all the sports fans, we will try to fix it asap and keep you updated!

 

I will mark this post as "Answer" only temporarily, and will keep changing it to the newest updates, so everyone can find it easily.

 

Thank you again, for telling us about the issue!

 

**Update: Our specialist team is working on the problem. In the meantime you should be able to access the channels on both Sky Go and Glass/Stream by using All Channels.

Fanni

Community ModeratorTeam Black

This message was authored by Rachw1 This message was authored by: Rachw1

Re: sky sports menu is missing several channels on Sky go. OK on \TV

Hi I have also lost various sky sports channels on sky stream not just sky go.

This message was authored by SKY1992bf This message was authored by: SKY1992bf

Re: Sky Go - missing sports channels

Posted by a Superuser, not a Sky employee. Find out more

@Rachw1  Try restarting the stream device if you haven't already done so 


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others


If you would like to post a “Send Your Thanks to Sky” message please click Here
This message was authored by Rachw1 This message was authored by: Rachw1

Re: Sky Go - missing sports channels

Already done. I can still watch the channels but they're not on the TV guide. 

This message was authored by caesarome This message was authored by: caesarome

Re: Sky Go - missing sports channels

Posted by a Superuser, not a Sky employee. Find out more

If you are using a mobile or a tablet then try installing the Sky Sports app as the Tennis channels appears via here for me.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by Jacob21 This message was authored by: Jacob21

Hello I’ve lost so many sports channels on my sky stream and sky go

Hello I have lost most of my sports channels on sky stream and sky go. Is anyone else suffering with this problem please thanks 

This message was authored by Jacob21 This message was authored by: Jacob21

Missing sports channels

I'm missing most of my sports channels on sky stream and on sky go. Anyone can help please 

This message was authored by SKY1992bf This message was authored by: SKY1992bf

Re: Missing sports channels

Posted by a Superuser, not a Sky employee. Find out more

@Jacob21  See the post marked as the answer Here for the latest information 


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others


If you would like to post a “Send Your Thanks to Sky” message please click Here
This message was authored by SKY1992bf This message was authored by: SKY1992bf

Re: Sky Go - missing sports channels

Posted by a Superuser, not a Sky employee. Find out more

I've discovered that all the sports channels are listed correctly when all channels are listed it's only when you select sports only where they are missing 

 

cc @Kelsingra 


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others


If you would like to post a “Send Your Thanks to Sky” message please click Here
This message was authored by caesarome This message was authored by: caesarome

Re: Sky Go - missing sports channels

Posted by a Superuser, not a Sky employee. Find out more

It is also there if you select HD.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by Rachel+Eng This message was authored by: Rachel+Eng

Re: Sky Go - missing sports channels

The tennis channel is still missing on Sky Go 17 April

This message was authored by caesarome This message was authored by: caesarome

Re: Sky Go - missing sports channels

Posted by a Superuser, not a Sky employee. Find out more

@Rachel+Eng 

Have you seen the post above and selected All at the top of the TV Guide and you might then find it.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by Kelsingra This message was authored by: Kelsingra

Re: Sky Go - missing sports channels

Posted by a Sky employee

Hey all,

 

Thank you for your patience!

 

Our specialist team is still working on the issue. I just wanted to give you some updates that in the meantime you should be able to access the channels on both Sky Go and Glass/Stream by using All Channels.

Fanni

Community ModeratorTeam Black

This message was authored by 1960GW This message was authored by: 1960GW

Re: sky sports menu is missing several channels on Sky go. OK on \TV

This is still not working on Sky Go. Having to resort to try and watch on Sky Sports App on phone.  Any idea of when an update is expected?

This message was authored by caesarome This message was authored by: caesarome

Re: sky sports menu is missing several channels on Sky go. OK on \TV

Posted by a Superuser, not a Sky employee. Find out more

@1960GW 

Did try what has been posted above and changed sports at the top of the guide to All ?

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Locked

This discussion has been locked

Sorry, you can't reply to this discussion as it's been locked by our Community Managers.

Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 3.6 hours

New Discussion