Sky Go is not working on my iPhone

[Shirley1983]

For the past week or so I have been unable to get into Sky Go on my iPhone. I keep getting the attached error message. I have tried restarting the phone, deleting and re-installing the app, but nothing works! 

[caesarome]

@Shirley1983 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you need to respond to the chat bubble at the bottom of the page:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Lisa-P1987]

Thanks for escalating this. We’ve sent @Shirley1983 an invite to chat.

[Addie15]

Update-We are closing this session after not receiving further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.