Sky Go has not allowed veiwing Error code 403 or edit devices since I 'upgraded to Sky Glass 18month

[Stu30]

Had 7 phone calls in last 18 months

Full Sky glass pkg with one extra puck

Sky go has not worked on android ios or windows laptop since we upgraded from Q to Glass Error code 403 

Also cannot edit device list

Utter disaster

[caesarome]

@Stu30 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours.
This isn't a live chat so replies are not instant.

[Lisa-P1987]

Thanks for escalating this. We’ve sent an invite to chat.

[Tom-W19]

Hi @Stu30 

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.