0

Discussion topic: Sky Go downloads but does not install on my MacBook Air

Reply
This message was authored by: BewilderedMe

Sky Go downloads but does not install on my MacBook Air

I am running MacOS Monterey 12.6.1.  I have tried mu;tiple times to doen load and install the mac version of the Sky Go application.  The package downloads and when I double click it seems to down load but then when it comes to install nothing happens.  I have looked at the various forum threeads and cannot find anything that addresses my problem.  That said, I have tried most of the suggested solutions, but nothing works.  

Bewildered.

Reply

All Replies

This message was authored by: Greenfingers001

Re: Sky Go downloads but does not install on my MacBook Air

Hi there, I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.  

Just look out for the blue bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147  

Avatar for BewilderedMe
Level 1 icon
Topic Author
This message was authored by: BewilderedMe

Re: Sky Go downloads but does not install on my MacBook Air

I upgraded Mac OS Mojave to the latest version and re-downloaded Sky Go. This time the install worked and I was able to use the App. 

Avatar for BewilderedMe
Level 1 icon
Topic Author
This message was authored by: BewilderedMe

Re: Sky Go downloads but does not install on my MacBook Air

I meant Monterey not Mojave. 

Reply