Sky Go doesn't give option to Record to Sky box

[MikeHa]

I've been told that on the TV Guide tab that in the row above where it says All Channels there should be an option to Record to Box but it isn't there on mine and so I can't record remotely.  I'm on Android on a Samsung S10.  I've tried reinstalling to no avail.

[caesarome]

Above the All Channels option it should say "watch on phone" then next to that it should say "Record to Sky box" so if you don't see this try deleting then installing the app again,

[MikeHa]

Thanks, tried it lots of times over the last few weeks but no difference.  Is it a connection issue maybe but the phone is on the same network as the box is connected to?  I've got a mini box, does that make any difference?

[caesarome]

@MikeHa 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to MikeHa.

[Tom-W19]

Hi @MikeHa 

A private chat was started but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

[MikeHa]

Hi @Tomw-19

If you could start a chat again please.  I got an email from the apps mailbox address but they jsut keep sending me a link to webpages on how to fix any problems but it hasn't worked.

[caesarome]

@MikeHa 

Will you be able to respond with the 48 hour timescale ?

[MikeHa]

@caesarome

Yes I will be able to if they start a new one

[caesarome]

@MikeHa 

I have alerted Sky again for you so look out for the chat bubble over the next few hours.

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to chat.

[MikeHa]

Hi

This still hasn't been sorted so can we continue the private chat please.

Thanks

Mike

[caesarome]

What did they tell you in the last chat you had ?

[MikeHa]

It ended up with him saying that they thought there was an issue with my SkyID and told me to ring them.  I did that and they verified some details but they didn't really commit as to whether there was a problem or not.  I was then meant to be put through to someone to discuss the Sky Go issue but wait time was just too long.

[MikeHa]

Hi

@caesarome Can we resurrect this issue please with a chat?

Thanks

Mike