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Discussion topic: Sky Go does not load on MacBook High Sierra 10.13.6

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This message was authored by Julie+Ann+44 This message was authored by: Julie+Ann+44

Sky Go does not load on MacBook High Sierra 10.13.6

For the last few months I have been unable to use Sky Go on my laptop. After downloading the app from the Sky website, I click on the app to install and after going through the install it says it is unable to load and to report to MAC. I have removed the app and retired several times, also removing all traces of sky to no avail. From searching this seems to have been a problem for many users and resolved for some but not those on older macs.  I cannot update the os as my Adobe apps will stop working! I now need this as I will be travelling, does anyone have a solution please? PS Rosetta does not work on older macs.

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This message was authored by caesarome This message was authored by: caesarome

Re: Sky Go does not load on MacBook High Sierra 10.13.6

Posted by a Superuser, not a Sky employee. Find out more

@Julie+Ann+44 

As you can see here 10.14 is the minimum you need for Sky Go to work:

 

https://www.sky.com/help/articles/app-desktop-lookup

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Julie+Ann+44
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This message was authored by Julie+Ann+44 This message was authored by: Julie+Ann+44

Re: Sky Go does not load on MacBook High Sierra 10.13.6

@caesarome thank you I didn't know this.  Very annoying as I can't afford a new laptop! Do you know if you can connect an ipad via cable to a TV? I have tired but it won't play anything.

This message was authored by caesarome This message was authored by: caesarome

Re: Sky Go does not load on MacBook High Sierra 10.13.6

Posted by a Superuser, not a Sky employee. Find out more

@Julie+Ann+44 wrote:

Do you know if you can connect an ipad via cable to a TV? I have tired but it won't play anything.


As you have discovered @Julie+Ann+44 that will not work as it is blocked de to rights issues. You can connect up a laptop though.

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This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Sky Go does not load on MacBook High Sierra 10.13.6

Posted by a Superuser, not a Sky employee. Find out more

@Julie+Ann+44 

 

High Sierra is now more than seven years old (released autumn 2017) and has been out of support from Apple since 2020: it's not ideal to still be in use.

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