Sky Go desktop not working (including beta trail) - error 001

[Swinster]

An update, the latest Sky Go update did not work 😞 Same issue.

[Swinster]

I see that the chat has been closed again without notification. Not only am I trying to work 16-hour days, but I also have an elderly parent who is barely conscious in the hospital, so keeping an eye on the out-of-band chat messages is impossible. Please don't say call, as we have proven beyond doubt that this will not be resolved over a call. 

[Swinster]

I thought I would post an update on this topic (spoiler - it's still screwed). It's been almost a year to the day since this post was opened (but, if truth be told, the issue has perpetuated much longer). 

I decided that it was time that this laptop got a refresh, so I reset the machine, which effectively reinstalled Windows. The first app I re-installed was Sky Go, and it still failed with the same error!!!

I ask once more - where are the logs? 

[Swinster]

Well done Sky - apparently, they needed to tell me a bit more that I had a a different kind of error, no longer 001, but rather 1a

First this:

The this 😎

[Swinster]

I forget how terrible Sky Go is. I have managed to do without it for so long, but like a fool, I though I would re-install and start again.

Still, I get the same error as above!!!!!

[Peter00011]

That is awful customer service, it will just lead to another chat bot which will direct you to the same advice, going round in circles with this, its clearly a common error, my feeling is they are trying to get rid of sky go

[Peter00011]

i am having the same trouble @Peter00011