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Discussion topic: Sky Go app won't connect on new iPad Air

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This message was authored by: StephenS1

Message posted on ‎31 May 2024 02:45 PM

Sky Go app won't connect on new iPad Air

I have a new Ipad Air M2 and Sky Go will not work. It says I need an active internet connection which I have as all other app, emails and services work OK. My older iPad also still connects. I have four registered devices so not up to the limit and yes, have deleted the app and reloaded and switched the iPad on and off a few times. Still get same error message. Any help?

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Avatar for caesarome
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This message was authored by: caesarome

Message posted on ‎31 May 2024 04:34 PM

Re: Sky Go app won't connect on new iPad Air

Posted by a Superuser, not a Sky employee. Find out more

Try disabling the Wifi on the iPad, rebooting it then after is has finished loading up wait a few minutes before turning the Wifi back on, wait a few more minutes then load up Sky Go to see if it will work.

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This message was authored by: StephenS1

Message posted on ‎31 May 2024 04:38 PM

Re: Sky Go app won't connect on new iPad Air

Thanks I will try this when no one is using wifi and have time. Appreciate the help

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Message posted on ‎14 Jul 2025 04:34 PM

Re: Sky Go app won't connect on new iPad Air

Did you ever get this sorted

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